--- title: Why can’t I login anymore? description: This article helps solve why a user can not login to smartbuild. It may be access permissions or a billing issue where their account access has been removed. --- [Skip to content](https://4846332.hs-sites.com/support/why-cant-i-login-anymore#main-content) English - United States Show submenu for translations ![FootingDepot](https://4846332.hs-sites.com/hs-fs/hubfs/FD%20Long%20-%20White%20Background.jpg?width=981&height=170&name=FD%20Long%20-%20White%20Background.jpg) Open main navigation Close main navigation - English - United States Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Smartbuild Help Desk](https://4846332.hs-sites.com/support?hsLang=en-us) 2. [ SMARTBUILD - Using The Software ](https://4846332.hs-sites.com/support/smartbuild-using-the-software?hsLang=en-us) # Why can’t I login anymore? ### **There could be a few reasons you can not login to smartbuild.** **1. Make sure your username and password are entered correctly. You can click the forgot password button, this will send a link to your email to reset your password.** ![](https://4846332.hs-sites.com/hs-fs/hubfs/image-png-May-06-2026-03-08-48-3659-PM.png?width=670&height=449&name=image-png-May-06-2026-03-08-48-3659-PM.png) **2. Make sure your user access has not been removed by your company admin. If you are a builder you can check with your distributor.** **3. If the steps above did not solve the issue. Please make sure you are up to date on billing. If you account is past due, access may have been removed by smartbuild. ** - [FAQ](https://4846332.hs-sites.com/support/faq?hsLang=en-us) - [SMARTBUILD - WHAT'S NEW](https://4846332.hs-sites.com/support/smartbuild-whats-new?hsLang=en-us) - [SMARTBUILD - Using The Software](https://4846332.hs-sites.com/support/smartbuild-using-the-software?hsLang=en-us) - [SMARTBUILD - Setup and Implementation](https://4846332.hs-sites.com/support/smartbuild-setup-and-implementation?hsLang=en-us) - [Distributing Smartbuild](https://4846332.hs-sites.com/support/distributing-smartbuild?hsLang=en-us) - [SMARTBUILD - Interfacing with other software](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#main-content) - [Point of Sale Systems](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#point-of-sale-systems) - [AutoCad](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#autocad) - [Sketchup](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#sketchup) [![FootingDepot](https://4846332.hs-sites.com/hs-fs/hubfs/FD%20Long%20-%20White%20Background.jpg?width=981&height=170&name=FD%20Long%20-%20White%20Background.jpg "FootingDepot")](http://www.footingdepot.com?hsLang=en-us) Copyright © 2026, Smartbuild Systems LLC