--- title: I tried to add a new user but the email address is already taken. What do I do? description: Find out what to do in SmartBuild when a new user's email address is already associated with an existing account. --- [Skip to content](https://4846332.hs-sites.com/support/i-tried-to-add-a-new-user-but-the-email-address-is-already-taken.-what-do-i-do#main-content) English - United States Show submenu for translations ![FootingDepot](https://4846332.hs-sites.com/hs-fs/hubfs/FD%20Long%20-%20White%20Background.jpg?width=981&height=170&name=FD%20Long%20-%20White%20Background.jpg) Open main navigation Close main navigation - English - United States Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Smartbuild Help Desk](https://4846332.hs-sites.com/support?hsLang=en-us) 2. [ SMARTBUILD - Using The Software ](https://4846332.hs-sites.com/support/smartbuild-using-the-software?hsLang=en-us) # I tried to add a new user but the email address is already taken. What do I do?  If the email address is already associated with an existing SmartBuild account, you will not be able to add it as a new user directly. Please contact the SmartBuild Support team and they can help move the existing user to your database.  - [FAQ](https://4846332.hs-sites.com/support/faq?hsLang=en-us) - [SMARTBUILD - WHAT'S NEW](https://4846332.hs-sites.com/support/smartbuild-whats-new?hsLang=en-us) - [SMARTBUILD - Using The Software](https://4846332.hs-sites.com/support/smartbuild-using-the-software?hsLang=en-us) - [SMARTBUILD - Setup and Implementation](https://4846332.hs-sites.com/support/smartbuild-setup-and-implementation?hsLang=en-us) - [Distributing Smartbuild](https://4846332.hs-sites.com/support/distributing-smartbuild?hsLang=en-us) - [SMARTBUILD - Interfacing with other software](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#main-content) - [Point of Sale Systems](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#point-of-sale-systems) - [AutoCad](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#autocad) - [Sketchup](https://4846332.hs-sites.com/support/smartbuild-interfacing-with-other-software?hsLang=en-us#sketchup) [![FootingDepot](https://4846332.hs-sites.com/hs-fs/hubfs/FD%20Long%20-%20White%20Background.jpg?width=981&height=170&name=FD%20Long%20-%20White%20Background.jpg "FootingDepot")](http://www.footingdepot.com?hsLang=en-us) Copyright © 2026, Smartbuild Systems LLC